1. Scheduling
• Services must be requested through Precise Petcare.
• Requests made less than 24 hours in advance are not guaranteed.
• Same-day bookings may incur a $5 convenience fee.

2. Cancellations & Refunds
Regular Appointments (Daily Walks, Drop-Ins, etc.):
• More than 24 hours in advance: No fee
• Less than 24 hours: 100% of the service fee

Note: Walks will proceed in rain. Cancellations due to weather must be made by 9 PM the night before to avoid a charge. Same-day cancels are only waived in unsafe conditions (e.g., thunder, ice, high winds, flooding).

Vacation & Travel Services:
• More than 7 days’ notice before start date: No fee
• 7 days or less before start date: 50% of total scheduled services
• Day of cancellation (or after trip start date): 100% of scheduled services charged

Note: Trip reservations often block off multiple days and may prevent other bookings, so the cancellation terms are firmer for these.

3. Payments
• Vacation Services:
Full payment is due before the start of service.
Clients will receive an invoice seven days prior to the start date.
• Weekly Clients:
Invoiced at the end of each month, after services are rendered.
Payment is due within 7 days of receiving the invoice.
• Accepted Payment Methods:
Venmo, check, and cash.
• Late Payments:
A $10 late fee will be applied to unpaid balances more than 7 days overdue. An additional $10 will accrue every 14 days the balance remains unpaid.

4. Access & Keys
• You are responsible for providing access to your home or pet area.
• Lockboxes, keypads, or hidden key instructions must be up-to-date.
• If a key is lost, misplaced, or fails to provide access due to client error (e.g., incorrect instructions, dead keypad battery, or failure to provide updated access), a $75 fee will be charged to cover the cost of rescheduling or locksmith services. Additional charges may apply if emergency access or after-hours service is required.

No fee will be charged for access issues caused by Critterkin Pet Care.

5. Emergency Protocol
• If your pet appears sick, injured, or in distress, I will attempt to contact you immediately.
• If unreachable, I reserve the right to seek veterinary care at your expense.

6. Aggression or Risky Behavior
• If a pet displays unsafe or aggressive behavior, I reserve the right to end the service immediately.
• You will be charged for the visit, and future services may be declined.

7. Weather Policy
• Extreme weather (heat, cold, storms) may shorten walk durations to ensure safety.
• If walking is unsafe, indoor time will be provided as an alternative.
• If weather conditions are safe but merely inconvenient (such as rain or wind), services will still be performed as scheduled.
• If a client chooses to cancel a visit due to non-dangerous weather, regular cancellation policies and fees will still apply.

9. Holiday Surcharges
A $5 surcharge per visit applies on the following holidays:
New Year’s Eve, New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day.

Holiday bookings are limited and should be made in advance. Cancellation policies still apply.

10. Vaccination & Flea Prevention Requirements
For the safety of all pets in my care, all dogs must be current on rabies and distemper/parvo (DHPP). Cats must be current on rabies and FVRCP.

All pets must also be on a flea prevention regimen (monthly topical or oral). If fleas are observed during a visit, service may be suspended until treatment is confirmed.